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A legal disclaimer

Welcome to LowKey. By using our service, you agree to the following terms:

1. Introduction
These Terms of Service ("Terms") govern your access to and use of the Lowkey mobile
application, website, and related services (collectively, the "Service", “Lowkey” ), and establish a
legal agreement between you ("User", "You") and Intenxminds Pvt. Ltd. ("Company”, "We",
"Us"). By accessing, installing, or using the Service in any capacity, you agree to comply with
and be legally bound by these Terms, as well as our Privacy Policy. If you do not agree to these
Terms, you must not access or use the Service. These Terms apply to all users, whether
registered or not, and govern your rights, obligations, and restrictions.
This document is designed to clearly explain what you can expect from us, what we expect from
you, and how we handle any disagreements or misunderstandings. Additional terms may apply
to specific features and will be disclosed when relevant.

2. Definitions
"Lowkey" or “Service” refers to Lowkey mobile application, website, and related services. "User",
"you", or "your" refers to anyone accessing or using the Service. "Content" refers to any
material, including questions, replies, messages, and media shared via the Service.
"Subscription" refers to paid access plans enabling extended features, such as post-reply chat.
"Third-party services" refer to external platforms integrated into Lowkey, such as app stores and
payment processors.

3. Eligibility
You must be at least 18 years old to use Lowkey. By using the Service, you affirm that you are
of legal age, have full power and authority to enter into this agreement, and are not prohibited
by law from using the Service. If we discover that a user is underage or has misrepresented
their eligibility, we reserve the right to terminate the account without notice. Compliance with age
and legal status requirements may vary depending on your country or region.

4. User Accounts
Creating an account requires you to submit accurate and complete personal information, such
as a username and profile image. You are solely responsible for maintaining access to the app
and for all actions taken under your account. If you suspect any unauthorized use or breach of
your account, you must notify us immediately. We disclaim liability arising from unauthorized use

unless it results from our own negligence. We may suspend or terminate your account for
repeated violations, fraudulent activity, or failure to update required information.

5. Acceptable Use
Lowkey is designed to foster open and respectful communication, and we are committed to
maintaining a safe and responsible environment for all users. As such, Lowkey must not be
used for any kind of illegal or illicit activities. This includes, but is not limited to, the distribution or
solicitation of unlawful content, fraud, identity theft, or activities that violate local, national, or
international laws.
In addition, users are strictly prohibited from engaging in harassment, threats, bullying, hate
speech, racism, defamation, or discriminatory behavior. Sharing obscene, sexually explicit,
violent, or otherwise inappropriate content is not allowed. Posting links to external platforms that
host prohibited material is also forbidden.
Respect for anonymity is a core principle of Lowkey, and any attempt to reveal, pressure, or
coerce the identity of anonymous users is strictly forbidden. Additionally, users are expected to
interact with the platform in good faith—attempting to bypass platform restrictions or engaging in
deceptive or manipulative behavior undermines the integrity of the community and will not be
tolerated.
Violations of these guidelines may result in immediate suspension of the offending user’s
account, removal of inappropriate content, and, in serious cases, reporting to relevant
authorities. To ensure compliance and protect the community, Lowkey reserves the right to
review, moderate, and take action on any content submitted through the platform.

6. Posting Questions and Replies
Users may post questions that include their username and avatar. These questions are publicly
accessible to users who receive the shared link. Replies to questions are anonymous, and the
platform is designed to maintain that anonymity, even when a chat is initiated. Chat is only
activated if both the question poster and responder agree. Each reply opens a new, separate
chat thread. Attempting to identify or impersonate users is a serious violation of these Terms.

7. Subscriptions and Payments
Lowkey offers chat access via a subscription model. Responders can subscribe on a weekly or
monthly basis. All payments are securely processed through app store platforms, Google Play

for Android payment handling, and App Store Connect for iOS payment handling, under their
respective terms. We do not store or process payment card data. Subscriptions may renew
automatically unless canceled. Users are responsible for managing renewals and cancellations.
Refunds are generally not issued unless required by local law.

8. Third-Party Services
Lowkey may utilize third-party services such as Supabase for hosting, Revenuecat for
subscription management, Google Play for payment handling in Android, App Store Connect for
payment handling in iOS, and Grafana analytics. While we take steps to ensure these services
comply with privacy and security standards, we are not responsible for their actions or policies.
Your interactions with third-party services, including any data shared or collected, are governed
by their terms and privacy policies.

9. Intellectual Property Rights
All content, branding, software, and technology associated with the Service are the exclusive
property of Lowkey or its licensors. You may not copy, modify, sell, reverse-engineer, or
otherwise exploit any part of the Service without express written permission. You retain rights to
your own content but grant Lowkey a limited license to use it to provide the Service.

10. Content Ownership and License
By submitting content, you grant Lowkey a non-exclusive, royalty-free, worldwide license to use,
store, reproduce, and distribute it in connection with operating and improving the Service. This
license survives account termination. You must not upload content you don’t own or have rights
to share. Content that violates intellectual property rights, privacy laws, or platform rules may be
removed at our discretion.

11. Termination
We may terminate your access to the Service for any violation of these Terms, abusive behavior,
or if required by law. You may delete your account at any time through the app settings. We may
retain backup copies of your data for legal or operational reasons, subject to our Privacy Policy.
In cases of suspected criminal activity, we reserve the right to cooperate with legal authorities.

12. Indemnification
You agree to defend, indemnify, and hold harmless Lowkey, its officers, employees, affiliates,
and service providers from any claims, liabilities, damages, and expenses arising from your use
of the Service, your content, or your breach of these Terms. This includes legal fees and
third-party claims.

13. Limitation of Liability
To the fullest extent allowed by law, Lowkey is not liable for indirect, incidental, or consequential
damages, including loss of revenue, data, or reputation, arising from your use of the Service.
Our total liability is limited to the subscription fees paid by you in the 12 months preceding the
event. Some jurisdictions may not allow certain limitations, so this clause may not apply to you
in full.

14. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall
remain effective. An unenforceable clause shall be replaced with a valid one that closely reflects
the original intent.

15. Waiver
No failure or delay by Lowkey in exercising any right shall constitute a waiver of that right. A
waiver must be in writing to be legally valid. One waiver does not imply any future or ongoing
waiver.

16. Notices
We may communicate with you via email, app notifications, or by posting within the app. You
agree to keep your contact details current and acknowledge that notices are effective upon
dispatch or posting, regardless of your access or response.

17. Assignment

You may not transfer your rights or obligations under these Terms without prior written consent.
Lowkey may transfer these Terms or delegate its obligations without restriction, including in a
merger or sale.

18. Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and
Lowkey. They override all previous understandings and representations.

19. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of the jurisdiction in which you reside or where
Lowkey operates, unless otherwise required by applicable law. Any disputes will be resolved
through arbitration or courts located in Kochi, India.

20. Data Collection and Privacy
Your use of Lowkey is also governed by our Privacy Policy, which outlines how we collect, store,
use, and disclose your personal data. We collect only the minimum necessary data to operate
the Service, such as username, avatar, device type, browser, IP address, usage logs, and
subscription status.

21. Survival
All provisions of these Terms that by their nature should survive termination, including but not
limited to ownership, warranty disclaimers, indemnity, and limitations of liability, shall survive
account deletion or Service termination.

22. Feedback and Suggestions
If you provide suggestions, feedback, or ideas for improving Lowkey, you grant us the
unrestricted right to use and implement them without compensation. Such feedback is not
confidential and becomes our property once submitted.

23. Contact
If you have questions or need to contact us regarding these Terms or the Service, please use
the following details: Email: support@lowkey.fyi
Website: https://web.lowkey.fyi

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